Terms of service
Divya Patthar Private Limited
Terms & Conditions
Last Updated : September 2025
Welcome to Divya Patthar Private Limited. These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and your purchase from us. By accessing or using our site, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the site or place an order.
1. Definitions
~ “Company”, “we”, “us”, “our” refers to Divya Patthar Private Limited.
~ “You”, “your”, “customer” refers to the person using the website or placing the order.
~ “Products” refers to items offered for sale on our website (gemstones, crystals, spiritual / related items).
~ “Services” refers to all services provided by us via the website, including but not limited to order fulfilment, customer service, customization or energizing of products.
~ “Website” means the site run by Divya Patthar Private Limited, including all its web pages, content, functionalities.
2. Use of the Website
~ You must be at least 18 years old or accessing under legal supervision to use this site.
~ You agree to provide accurate, current, and complete information as required and keep it updated.
~ You are responsible for maintaining password security and account confidentiality if you create an account.
~ You agree not to misuse the site: no fraud; no uploading viruses or anything harmful; no violating laws or third-party rights; no interfering with the site’s functioning.
3. Product Information & Pricing
~ We try to ensure that product descriptions, images, and pricing are accurate. However, there may be minor variations in color, texture, weight due to natural properties of stones, lighting, screen displays, etc.
~ Prices and availability are subject to change without notice. Errors may occur. We reserve the right to correct errors, cancel orders, or refuse or limit orders at our discretion.
~ All prices are indicated in Indian Rupees (INR) unless otherwise stated. You are responsible for any applicable taxes, duties, or import fees for international orders.
4. Ordering & Payment
~ To place an order, you must follow the checkout process. Your order is an offer to buy under these Terms. We’ll send an email acknowledging receipt, but that does not mean your order is accepted. We may accept or decline your order (e.g. out of stock, payment issues).
~ Payment can be made via the methods listed on our website at checkout. Payment must be cleared before dispatch unless COD (Cash on Delivery) is offered.
~ If payment fails, or there is an issue verifying the order, we may cancel the order.
5. Shipping, Delivery & Risk
~ Our Shipping Policy (linked here: [Shipping Policy link]) details how we ship, delivery timelines, charges, responsibilities.
~ Risk of loss or damage to Products passes to you upon delivery. We are not responsible for delays or damages caused by courier, customs, weather, or other external events.
6. Returns, Exchanges & Refunds
~ Our Returns / Refund / Exchange Policy (linked here: [Refund/Exchange Policy link]) outlines when returns/exchanges/refunds are allowed. You agree to follow those policies.
~ We may decline returns or refunds if conditions in that policy are not met (e.g. time windows, condition of item, proof required).
7. Intellectual Property
~ All content on the Website (text, graphics, logos, images, product photos, designs, software, etc.) is our property or licensed to us, and is protected by copyright, trademark, and other laws.
~ You may not use or reproduce our content without our express written permission.
8. Limitation of Liability
~ To the maximum extent permitted by law, Divya Patthar Private Limited, its officers, employees, suppliers, or agents are not liable for any indirect, incidental, special, consequential or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses, arising out of or in connection with your use of the site or products, even if advised of the possibility of such damages.
~ Our total liability for any direct damages in relation to any order will be limited to the value of that order or a refund or replacement, as decided by us.
9. Indemnification
You agree to indemnify, defend, and hold harmless Divya Patthar Private Limited and its affiliates, directors, employees, agents from and against any and all claims, liabilities, damages, losses, costs, expenses (including legal fees) arising from or related to your breach of these Terms, your misuse of the Website, or your violation of applicable laws or third party rights.
10. Governing Law & Dispute Resolution
~ These Terms and your relationship with us are governed by laws of India.
~ Any dispute, controversy or claim arising out of or relating to these Terms, including breach, termination or validity, will be subject to the exclusive jurisdiction of courts in Jaipur, Rajasthan
11. Changes to Terms
~ We may update or modify these Terms at any time. If we do, we will post the revised version on this page with a new effective date.
~ Your continued use of the Website after changes means you accept the updated Terms.
12. Severability & Waiver
~ If any provision of these Terms is held invalid or unenforceable, the remaining provisions remain in full force.
~ Our failure to enforce any right or provision under these Terms does not waive our right to do so later.
13. Contact Information
For any questions, clarifications, or concerns about these Terms, please get in touch with us:
📧 Email: support@divyapatthar.com
📞 Phone / WhatsApp: +91 73404 20738
By placing an order or using our site, you confirm that you have read, understood, and agreed to these Terms & Conditions.