Divya Patthar Private Limited

Returns, Exchanges & Refund Policy

At Divya Patthar Private Limited, we take immense pride in offering authentic, high-quality gemstones, crystals, and related spiritual products. Each piece is carefully curated and packaged to ensure it reaches you in perfect condition.

We value your trust, and this policy outlines when and how exchanges, returns, or refunds may be applicable. Please read carefully before making a purchase.

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1. General Terms

~ Returns, exchanges, or refunds are applicable only under specific circumstances (detailed below).

~ Any request must be raised within 7 days of receiving the product. For customized or energized items, the request window is 48 hours.

~ Products must be unused, undamaged, and returned with all original packaging, certificates, and accessories intact.

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2. Eligible Cases for Return / Exchange / Refund

We will accept returns or exchanges only in the following cases:

~ You received a damaged product.

~ You received an incorrect product (not matching your order).

~ You received a product with a manufacturing defect.

~ Exchange for size issues (where applicable, e.g. bracelets or rings), subject to availability.

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3. Non-Eligible Cases

The following are not covered under our return or refund policy:

~ Change of mind or personal dislike after purchase.

~ Minor variations in color, texture, or size — natural characteristics of gemstones.

~ Customized / personalized / energized items (unless defective or incorrect).

~ Products used, worn, altered, or damaged by the customer after delivery.

~ Gift cards, vouchers, or discounted products (final sale).

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4. Exchange Policy

~ For exchanges, contact us at support@divyapatthar.com within the eligible time frame.

~ Provide photos or an unboxing video as proof of the issue.

~ If the exchange is due to our error (defect/incorrect item), we will bear the shipping costs.

~ For exchanges requested due to size or preference, shipping costs (both ways) are the customer’s responsibility.

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5. Refund Policy

~ Refunds are provided only when replacement is not possible (e.g. item out of stock).

~ Approved refunds will be processed to your original method of payment.

~ Refund processing time: 5-7 business days (may extend up to 10-12 working days depending on the bank).

~ Shipping charges, customs duties, or handling fees are non-refundable, unless the error was ours.

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6. Order Cancellation

~ Orders can be cancelled before dispatch or before energizing/customization begins.

~ Once processing has started, cancellation requests may not be accepted.

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7. Evidence & Verification

~ For any claim (damage/incorrect item), you must share clear photos and/or an unboxing video.

~ In absence of such evidence, the request may be declined.

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8. International Orders

~ Customers are responsible for any customs duties, import taxes, or local charges.

~ If an order is refused at customs or cancelled after dispatch, refunds will be processed only after the product is returned to us, minus applicable charges.

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9. How to Raise a Request

To initiate a return, exchange, or refund:

1. Write to us at support@divyapatthar.com with your order number and proof (photos/videos).

2. Our team will verify the claim within 2–3 business days.

3. If approved, we will share return instructions.

4. Once we receive and inspect the item, you will be notified of approval or rejection.

5. On approval, your exchange or refund will be processed immediately.

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10. Timelines Overview

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11. Contact Us

For any assistance or clarification, please reach out:
📧 support@divyapatthar.com

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✅ This policy ensures fairness while protecting both our valued customers and the authenticity of our products.