Divya Patthar Private Limited

Shipping Policy

At Divya Patthar Private Limited, we value your trust and are dedicated to delivering your gemstones, crystals, and spiritual products safely, promptly, and securely. Please review our shipping policy carefully.

---

1. Shipping Coverage

1.1 Domestic Shipping (India)

~ We ship to all major cities and remote areas across India.
~ We use trusted courier partners to ensure your order reaches you in good condition.

---

2. Order Processing & Dispatch

~ Orders are processed within 1-3 business days (excluding weekends and public holidays).

~ For customized, personalized, or energized products, additional processing time may be required.

---

3. Delivery Timeframes

Delivery times are estimates and may vary due to courier issues, weather, customs clearance, or other unforeseen delays.

---

4. Shipping Costs

~ Shipping charges are calculated at checkout based on order value, weight, and delivery location.

~ From time to time, we may offer free shipping promotions, which will be clearly mentioned on the website.

---

5. Cash on Delivery (COD) Terms

~ COD is available only for orders within India.

~ All COD orders may be verified (via phone or message) before dispatch.

~ If verification is not completed within 24 hours, the order may be cancelled.

---

6. Tracking Orders

~ Once your order is dispatched, you will receive a tracking link (via email / SMS / WhatsApp) along with a tracking number.

~ You can track your order throughout its journey until delivery.

---

7. Customs, Duties & International Delays

~ For international orders, any customs duties, import taxes, or local regulatory charges are the responsibility of the recipient.

~ Customs clearance processes may cause additional delays.

---

8. Delayed, Lost, or Returned Shipments

8.1 Delayed Orders

~ We are not responsible for delays caused by courier partners, weather, natural disasters, customs clearance, strikes, or other external events.

~ If your order is significantly delayed beyond the estimated timeframe, you may contact us for assistance.

8.2 Lost or Missing Packages

~ If a shipment is marked as delivered by the courier but you haven’t received it, please report within 48 hours of the notification.

~ We will coordinate with the courier to investigate.

8.3 Returns Due to Incorrect Address

~ If an order is returned because of an incorrect or incomplete address provided by the customer, re-shipping charges will apply for redelivery.

~ Shipping fees originally paid are non-refundable in such cases.

---

9. Contact Information

For any queries or issues related to shipping, please reach out:

📧 Email: support@divyapatthar.com
📞 Phone / WhatsApp: +91 73404 20738

---

By placing an order with Divya Patthar Private Limited, you agree to the terms outlined in this Shipping Policy.